Opportunities of e-commerce to consumers in Pandemic situation

E-commerce

We know in pandemic situation, People are always passing trying time with lots of cautions. As the scenario of Covid19, People are staying home for safe. But their day to day needs have not stooped. That's why they have to go out outside to buy their daily needs as well. So, It is high time for E-commerce to serve people. E-commerce owner should grab this opportunity to facilitate potential customer so that they can find product easily at home. In this article, I would like to show what opportunities and how e-commerce service grab all of these.

There are numbers of facilities, E-commerce can offer to establish their customer loyalty and customer satisfaction. Let's have a look,

1. Quality Product: Customer always concern with product quality. Because they can not test sample physically. E-commerce owners should offer the comfort in this regard by prescribing customer to give feedback after consumption in Social media, website. They can arrange product rating system. To see these, Customers can assess their product.
2. Payment Security: Another important matter is Payment security, Because many e-commerce are receipt advance payment against product. In this regard, Owner should give immediate response after payment by message, call or E-mail that we receipt your payment. That give relaxation for customer.
3.  Invoicing: Owner should sent invoice via E-mail after order.
4. Confirm by Phone to customer after completion Order.
5. Response early for customer query.
6. Informed Customer regarding Deadline for Delivery.
7. Informed Customer regarding media of delivery that means home delivery or delivery under Courier.
8. Message customer before delivery at least one day ago for preparation of customer to receive delivery.
9. Give thanks Message after Delivery.
10. Getting feedback after Delivery regarding product and related service.
11. Make place for recommendation for improving service.
12. Increasing promotion through social media and print media.
13. Improve Customer service: Always engage with customer by communication. and prompt acknowledge their E-mail.

These facilities can bring the customer loyalty and success in e-commerce. For sustaining in market and attaining competitive advantage, we should focus our customer need and demand. We have to solve customer problem then customer will be us.